Whether you've had a complaint or not, this course is a must! Every Clerk at some point in their career will be faced with dealing with a complaint. This course aims to proactively prepare you with the knowledge, tools and confidence to deal with a complaint sensitively and professionally.
A complaint often highlights a problem, whether that's a problem with your service, employees or internal processes, and by hearing these problems directly, you can investigate and improve to prevent further complaints in the future.
Key areas covered in this course include:
How to deal with social media rumblings
Identifying different types of complaints
Strategies to reduce formal complaints
How to deal with vexatious complaints
Who Should Attend
This course is aimed at clerks and officers who have responsibility for responding to complaints
Cost (per delegate)
£42 + VAT Members
£84 + VAT Non Members
Date and Time
4 February 2025 10:00-12:00 Online
(Remember, you need to be logged in and have permission to book)