Whether you've had a complaint or not, this course is a must! Every Clerk at some point in their career will be faced with dealing with a complaint. This course aims to prepare you with the knowledge, tools and confidence to deal with a complaint sensitively and professionally.
A complaint often highlights a problem, whether that's a problem with your service, employees or internal processes, and by hearing these problems directly, you can investigate and improve to prevent further complaints in the future.
Key areas covered in this course include:
Identifying different types of complaints
Strategies to reduce formal complaints
How to deal with vexatious complaints
👥 Who Should Attend
Clerks, Officers and Councillors wishing to develop their skills in using AI
📅 Course Details
Date: 9 February 2026
Time: 10:00–12:00
Location: Online
💷 Cost
£46 + VAT for Members
£92 + VAT for Non-Members